These general terms and conditions apply to any sales and purchase agreement entered into with Folie à Trois by a visitor to this website, hereinafter referred to as "customer".
These general terms and conditions always take precedence over any other terms and conditions of the customer. Additional conditions of the customer are excluded unless they have been accepted by us beforehand, in writing and expressly.
1.1 IDENTITY OF THE COMPANY
Folie à Trois BV
Co-founders: Beeckman Luna & Quiddoes Shaïna
An agreement is validly concluded when placing an order and completing payment, or by sending an e-mail containing an order.
We guarantee that the products delivered by us meet the requirements of usability, reliability and life span as reasonably intended by the parties to the purchase agreement, and thereby guarantee the manufacturer's warranty of the product delivered to you.
The customer is obliged to check the delivered goods immediately upon receipt.
If it appears that the delivered goods are wrong, faulty or incomplete, then
the customer (before proceeding to return the goods) immediately writes these defects in writing to be reported via firstname.lastname@example.org.
If this is not reported on time (within 10 calendar days) we cannot be held liable. The original label may not be removed from the article, if this is the case then the article is no longer in new condition and we can not reimburse.
Our liability does not apply if:
A) the customer has parried and/or processed the delivered goods himself or herself or has had them repaired and/or processed by third parties.
B) the delivered goods have been exposed to abnormal conditions or have otherwise been handled carelessly or have been handled contrary to our instructions and/or instructions for use on the packaging.
4. RIGHT OF REVOCATION
When the customer is not satisfied with the purchase there is the possibility to return. We provide free return service in Belgium for products/purchases from €35 (excluding shipping costs).
If you wish to return something below this amount, the return costs are for your own account.
In order to be entitled to the free shipping, the customer must notify us within 10 calendar days after receipt via email (email@example.com) which goods the customer wishes to return. The maximum return period is 14 calendar days. If we do not receive the return within 14 calendar days after receipt, the shipping label will still be charged (€5,70). This amount will then be deducted from the refund of the returned item.
Per order placed, the customer is entitled to 1 free return label.
Payment is always made via a secure electronic platform with a choice of PayPal, BanContact/MisterCash, or a bank transfer. If the payment is not completed, the order will not be processed.
6. EXECUTION / SHIPMENT
The execution of the agreement will normally take place immediately after the finalize of the payment. When ordering pre-orders, the execution period may extend. Shipment takes place within 1-2 working days via bpost. Any delay in execution does not entitle the customer to compensation.
When ordering, the customer must check the address thoroughly. If an order is returned due to an incorrect or incomplete address, a compensation of €5,70 will automatically be charged. Both for the refund and when the parcel has to be re-shipped.
This also applies when the parcel is not picked up at the post office and therefore automatically returns to us.
All disputes arising from this agreement shall be governed by Belgian law.
With every electronic order of products, the customer declares to be in agreement with these general terms and conditions. These conditions are always binding.