Shipping & Returns

SHIPPING POLICY

We provide a free shipping service for orders within Belgium for purchases above €35. After placing an order and completing the payment, this order will be shipped within 1 to 2 working days. Shipments are done via Bpost. When the order is shipped you will receive a shipping confirmation.

 

Can't find it in your mailbox right away? Then be sure to check if it didn't end up with spam.

When will my parcel be delivered?
In most cases, the ordered products will be delivered within Belgium the next working day after the shipment. It is always possible that a parcel is delayed at bpost. Unfortunately, Folie à Trois is not responsible for this and we have no control over it. 

When we ship the parcel and register at bpost, you will receive a track&trace code via email so you can track the status of your parcel. Are you not at home when the postman comes to deliver the parcel? Then he will leave a note in the mailbox with the message where you can pick up your parcel.

Return & Exchange Policy

Not completely satisfied with your purchase? No problem!
Mail within 10 calendar days after receipt to info.folieatrois@gmail.com with your order number. We then provide free return service in Belgium for products/purchases* from €35 (shipping costs not included!).  Products may be returned up to 14 days after receipt.

Conditions for returns:

  • Items must be returned within 14 days after receipt.

  • If we receive the return outside 14 days, we cannot accept it and will not proceed to a refund. We can then return it to you (after payment of €5,7 shipping costs)

  • Items must be returned in original condition (including tags).

  • An item with make-up stains or perfume smell will not be returned

  • The item should be returned unworn/unused

  • Gift cards can never be returned

*Sale items are exempt from our return policy. It is not possible to return items bought in sales. 

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